FREQUENTLY ASKED QUESTIONS

Does the venue have parking?

There are 2 hr street parks surrounding the venue.

 

Alternatively, if you would prefer secure parking there is a Wilson private car park around the corner on Bourke Street (details provided in packages).

Does the venue have lift access to Siglo?

Unfortunately we have no lift access. For the elderly and pregnant we can offer to open the doors a little bit earlier so they can take their time getting up the stairs or have a break on the MSC level before continuing up to Siglo.

Can we book Siglo or Melb Supper Club at night?

We do not offer any private events in either spaces after 4pm, and are only able to be booked for day time events. Last drinks are called at 3.45pm and all guests must depart the venue at 4pm. Guests are not permitted to go into other venues within the premises after their event.

Can guests go to Siglo/Supper Club after their event?

No, unfortunately it is not possible for guests to go to either venue after their event. The other venues do not accept groups larger than 10 and they don’t take bookings because it is all intimate seated service. Staff can give you recommendations for other nearby bar options to go to after your event if you want to continue the celebrations. Due to both venues being intimate seated service it is not possible to accommodate large groups.

Can we store items at the venue?

Due to limited space available, we are not able to store items in the lead up to events. We can collect and store nametags and seating plans. All equipment/ flowers/ items must be collected and taken offsite following your event.

What are the bump-in times?

Suppliers, deliveries and clients can access the venue 2 hours before but please check with your event manager to ensure this is possible on the day of your event. The venue is not responsible for any items left behind after your event.

Can guests bring their own iPods or MP3 players?

All the venues have their own jack that can be plugged into any iPods or MP3 players so you can play your own music.

Do you have any recommended florists?

We have our own in house florist  – The Road Stall. They are very familiar with our venues and can work with you to create something amazing for your event. Please get in touch with Belinda on 0459 737 855 www.theroadstall.com.au / flowers@theroadstall.com.au – she will be more than happy to help!

Do you have any recommended photographers?

Our in-house photographer Tess Kelly has shot all the images you will find across our venue websites. She has also photographed a number of events & weddings. www.tesskelly.net / contact@tesskelly.net

Can you recommend any celebrants?

We have two preferred celebrants that we use at our venue Charis White and Melissa Cornwall. They are very professional and charismatic and know the space really well.

Does the venue offer food & wine tastings?

For food menu tastings we simply charge the same price as mentioned in the packages per person for the food component.

 

Wine tastings can also be hosted at the same time as the food menu tasting.

 

You can taste 6 wines from our package list with one of our experienced Sommeliers for $100 for a maximum of two. Please select the wines that you are interested in trying in advance or speak to your event manager for advice.

What is the minimum spend if we use two venues?

If a client wants to get married in the Melbourne Supper Club but have a reception in Siglo this will incur two minimum spends. The minimum spend amounts can be combined and paid at the end of the event.

How does the pricing for cocktail packages work?

The package prices & timing are just a guideline for guests; this can be adjusted according to your event requirements.

 

Canapés are $7.50 each and based on one piece per person. Tasting dishes are $15.00 per person. Events must cater to all of their guests, they cannot do 50/50 split on canapés or tasting dishes. For example if there was to be an event with 100 guests we cannot serve 50 Trout Blinis and 50 Soft curd croquettes, as some guests will miss out and this does not reflect the level of service we represent.

 

We also follow this rule with Tasting Dishes.

Can you offer a non alcoholic package?

When an event has ordered the beverage packages and some guests attending don’t drink alcohol we can offer to do a non-alcoholic package for $30 per person to have unlimited soft drink and mineral water for 4 hours.

What are the minimum spends?

Please refer to the event guidelines for each venue, which can be found in the packages.

Do you charge a cakeage fee?

Like most venues, we do have a cakeage fee. Our fee is $7.50 per person and this means once you have cut your cake, our chef will have it cut up and brought out and served on boards. We do have an incredible pastry team if you would prefer to use one of our cakes. We can also serve the cake as a dessert with garnish for $15.50

Can we have photos taken in our venue?

Please note if you would like photography in other venues, other than the venue you have booked this will incur an additional charge.

Photoshoot / Location fees?

Please contact the events team to find out more about photo shoot / location fees.

What are the ceremony fees?

Please refer to the Wedding package ceremony fees for each individual ceremony fee for each venue.

Does the venue have AV?

We can provide Audio Visual equipment, please see our breakfast packages for more details, alternatively we can organise a quote from our third party supplier, or we are happy for you to BYO.

What is the dress code?

Neat/Casual

Can we bring in a band/DJ?

Sadly our venues are not conducive to having loud music or live bands. For this reason we are not able to have DJ’s or dancing in the Tea Room as it affects the City Wine Shop which is directly beneath. You can have a small acoustic band in the Tea Room, please check with your Event Manager first.

What are your decorating options?

Candles
We do provide tea-lights in our venues for night time events. They are scattered over the table and on surrounding tables in the venue. You are welcome to bring along extra candles if you like but they must all be in holders.

 

Decorating
We are proud of our beautiful venues; they are simple yet full of character and don’t need a huge amount of dressing. You are welcome to bring in additional decorations but please check with your event manager first to ensure that they are able to be suitably displayed.

 

Confetti 
Confetti is strictly prohibited in all our venues, whereas petals are allowed in our outside venues, i.e Siglo.

Do we allow Hens/Bucks Parties?

We do welcome civilised hens and bucks groups in our venues, but we do not allow inappropriate entertainment or paraphanalia.

Can we look at a more premium wine list?

Our wine selection on our package has been carefully put together by our wine team. However, if you would like to explore a broader list of premium wines, we will happily share with you our full Melbourne Supper Club wine list prior. Please note, some wines have limited stock but if we cannot accommodate your preferences our wine team will come up with suitable alternatives.

Can we have a cash bar?

It is difficult to run a cash bar across all of our venues, if you would like to do this we will need to know well in advance and in this instance, we can only offer a very limited beverage selection.

Can we hold dates & make tentative bookings?

Bookings are accepted on a “first come, first served basis”, so if your initial inquiry was for general information, we do highly recommend that you check the availability of dates before returning the confirmation sheet. Bookings cannot be confirmed until this form has been completed and signed and the deposit has been made.

What is your cancellation policy?

Outside 60 days Full Refund

 

Within 60 to 30 days the paid deposit amount may be transferred for use to book another event.

 

This credit must be used within 12 months of booking date. Within 30 to 7 days the deposit is forfeited with no refund.

 

Within 7 days Minimum spends for the room will be charged.

Can you accommodate special dietary needs?

Our experienced chefs are able to cater for extensive dietary requirements, but please send these through well in advance, including guest names and specific dietary needs to make sure we can best look after them.

Do your venues offer networking wine events onsite?

Yes we do, our team of expert sommeliers can put together a wine event to match your requirements.

Does the venue have parking?

There are 2 hr street parks surrounding the venue.

 

Alternatively, if you would prefer secure parking there is a Wilson private car park around the corner on Bourke Street (details provided in packages).

Does the venue have lift access to Siglo?

Unfortunately we have no lift access. For the elderly and pregnant we can offer to open the doors a little bit earlier so they can take their time getting up the stairs or have a break on the MSC level before continuing up to Siglo.

Can we book Siglo or Melb Supper Club at night?

We do not offer any private events in either spaces after 4pm, and are only able to be booked for day time events. Last drinks are called at 3.45pm and all guests must depart the venue at 4pm. Guests are not permitted to go into other venues within the premises after their event.

Can guests go to Siglo/Supper Club after their event?

No, unfortunately it is not possible for guests to go to either venue after their event. The other venues do not accept groups larger than 10 and they don’t take bookings because it is all intimate seated service. Staff can give you recommendations for other nearby bar options to go to after your event if you want to continue the celebrations. Due to both venues being intimate seated service it is not possible to accommodate large groups.

Can we store items at the venue?

Due to limited space available, we are not able to store items in the lead up to events. We can collect and store nametags and seating plans. All equipment/ flowers/ items must be collected and taken offsite following your event.

What are the bump-in times?

Suppliers, deliveries and clients can access the venue 2 hours before but please check with your event manager to ensure this is possible on the day of your event. The venue is not responsible for any items left behind after your event.

Can guests bring their own iPods or MP3 players?

All the venues have their own jack that can be plugged into any iPods or MP3 players so you can play your own music.

Do you have any recommended florists?

We have our own in house florist  – The Road Stall. They are very familiar with our venues and can work with you to create something amazing for your event. Please get in touch with Belinda on 0459 737 855 www.theroadstall.com.au / flowers@theroadstall.com.au – she will be more than happy to help!

Do you have any recommended photographers?

Our in-house photographer Tess Kelly has shot all the images you will find across our venue websites. She has also photographed a number of events & weddings. www.tesskelly.net / contact@tesskelly.net

Can you recommend any celebrants?

We have two preferred celebrants that we use at our venue Charis White and Melissa Cornwall. They are very professional and charismatic and know the space really well.

Does the venue offer food & wine tastings?

For food menu tastings we simply charge the same price as mentioned in the packages per person for the food component.

 

Wine tastings can also be hosted at the same time as the food menu tasting.

 

You can taste 6 wines from our package list with one of our experienced Sommeliers for $100 for a maximum of two. Please select the wines that you are interested in trying in advance or speak to your event manager for advice.

What is the minimum spend if we use two venues?

If a client wants to get married in the Melbourne Supper Club but have a reception in Siglo this will incur two minimum spends. The minimum spend amounts can be combined and paid at the end of the event.

How does the pricing for cocktail packages work?

The package prices & timing are just a guideline for guests; this can be adjusted according to your event requirements.

 

Canapés are $7.50 each and based on one piece per person. Tasting dishes are $15.00 per person. Events must cater to all of their guests, they cannot do 50/50 split on canapés or tasting dishes. For example if there was to be an event with 100 guests we cannot serve 50 Trout Blinis and 50 Soft curd croquettes, as some guests will miss out and this does not reflect the level of service we represent.

 

We also follow this rule with Tasting Dishes.

Can you offer a non alcoholic package?

When an event has ordered the beverage packages and some guests attending don’t drink alcohol we can offer to do a non-alcoholic package for $30 per person to have unlimited soft drink and mineral water for 4 hours.

What are the minimum spends?

Please refer to the event guidelines for each venue, which can be found in the packages.

Do you charge a cakeage fee?

Like most venues, we do have a cakeage fee. Our fee is $7.50 per person and this means once you have cut your cake, our chef will have it cut up and brought out and served on boards. We do have an incredible pastry team if you would prefer to use one of our cakes. We can also serve the cake as a dessert with garnish for $15.50

Can we have photos taken in our venue?

Please note if you would like photography in other venues, other than the venue you have booked this will incur an additional charge.

Photoshoot / Location fees?

Please contact the events team to find out more about photo shoot / location fees.

What are the ceremony fees?

Please refer to the Wedding package ceremony fees for each individual ceremony fee for each venue.

Does the venue have AV?

We can provide Audio Visual equipment, please see our breakfast packages for more details, alternatively we can organise a quote from our third party supplier, or we are happy for you to BYO.

What is the dress code?

Neat/Casual

Can we bring in a band/DJ?

Sadly our venues are not conducive to having loud music or live bands. For this reason we are not able to have DJ’s or dancing in the Tea Room as it affects the City Wine Shop which is directly beneath. You can have a small acoustic band in the Tea Room, please check with your Event Manager first.

What are your decorating options?

Candles
We do provide tea-lights in our venues for night time events. They are scattered over the table and on surrounding tables in the venue. You are welcome to bring along extra candles if you like but they must all be in holders.

 

Decorating
We are proud of our beautiful venues; they are simple yet full of character and don’t need a huge amount of dressing. You are welcome to bring in additional decorations but please check with your event manager first to ensure that they are able to be suitably displayed.

 

Confetti 
Confetti is strictly prohibited in all our venues, whereas petals are allowed in our outside venues, i.e Siglo.

Do we allow Hens/Bucks Parties?

We do welcome civilised hens and bucks groups in our venues, but we do not allow inappropriate entertainment or paraphanalia.

Can we look at a more premium wine list?

Our wine selection on our package has been carefully put together by our wine team. However, if you would like to explore a broader list of premium wines, we will happily share with you our full Melbourne Supper Club wine list prior. Please note, some wines have limited stock but if we cannot accommodate your preferences our wine team will come up with suitable alternatives.

Can we have a cash bar?

It is difficult to run a cash bar across all of our venues, if you would like to do this we will need to know well in advance and in this instance, we can only offer a very limited beverage selection.

Can we hold dates & make tentative bookings?

Bookings are accepted on a “first come, first served basis”, so if your initial inquiry was for general information, we do highly recommend that you check the availability of dates before returning the confirmation sheet. Bookings cannot be confirmed until this form has been completed and signed and the deposit has been made.

What is your cancellation policy?

Outside 60 days Full Refund

 

Within 60 to 30 days the paid deposit amount may be transferred for use to book another event.

 

This credit must be used within 12 months of booking date. Within 30 to 7 days the deposit is forfeited with no refund.

 

Within 7 days Minimum spends for the room will be charged.

Can you accommodate special dietary needs?

Our experienced chefs are able to cater for extensive dietary requirements, but please send these through well in advance, including guest names and specific dietary needs to make sure we can best look after them.

Do your venues offer networking wine events onsite?

Yes we do, our team of expert sommeliers can put together a wine event to match your requirements.

For further information please contact Jess Lazzaro or Amy Collins  / Phone: 03 9654 0811  / Email: info@springstreetevents.com.au

For further information please contact
Jess Lazzaro or Amy Collins
Phone: 03 9654 0811
Email: info@springstreetevents.com.au